Too Much Culture

We Put Mel Gibson’s Phone Etiquette Under the Microscope

Posted in Uncategorized by tneenan on 07/14/2010

Phone etiquette is a study still very much in its infancy with the rules of discourse changing all the time thanks to Skype, Mobile Phones and webchat functions, but the essentials still remain the same. We take a look at Mel Gibson and see where he’s going wrong and where he’s going right.

Mel isn’t “present” with his conversation.

By “present” we mean completely attentive to the conversation. Mel is clearly distracted and not giving Oskana his full attention. Not being “present” in the conversation can leave people feeling that they aren’t important to you, even if they are. A good tip is to empty your mind before making the call of everything but the subject of the phone call, then and only then will the recipient feel truly valued.

Mel is very controlling over the conversation

Mel is certainly pushing his own agenda in the conversation, he is not letting the conversation flow naturally and keeps returning to the same points. This is fine for business calls where things need to be decided in a hurry, but for social calls it can be nice to let the conversation find its own path. Who knows you could end up at a topic you find more interesting than your own. And don’t be afraid to throw in a few pleasantries to help the conversation move, a little “an how are you” can be worth it weight in gold.

Mel is direct

This is actually a good course of action for many phone calls, he gets straight to the point, so there are no awkward pauses and everybody knows where they stand in the conversation. Be careful not to be too direct, but quickly and definitely assert what you want to be discussed.

Mel does not moderate his voice for the telephone.

Voice moderation, otherwise known as a “telephone voice” is useful skill to master. A nice telephone voice can work wonders and open many doors for you. I get the feeling that Mel is simply using his everyday voice, in some instances this is too loud for a telephone conversation and in others it can seem unprofessional. It may not be fair, but it happens.  According to John Robertson of EZINE @rticles, within 60 seconds people will make assumptions about your education, background, ability and personality based on your voice alone.  What reputation do you want to build?  What impression do you want to make?

Time of call

I get the feeling that Mel has made the phone call quite late. You might be a night owl, but be wary about waking those early birds if you call them too late. As a rule of thumb anything after 9.30 pm. is probably too late for a social, non emergency, call. Also if you call people late, don’t expect them to be as alert and on the ball as you are, it’s just not fair to make that assumption.

Now you’ve learnt the rules, we hope you can go ahead and have plenty of great and fulfilling phone conversations. Happy dialing!

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